Who pays for shipping?
First Class shipping is complimentary with any purchase over $200, as well as return shipment costs. Expedited shipping costs are not covered by Les Femmes Libres.
Regarding international shipping, please contact us at firstname.lastname@example.org. We will respond within 24 hours.
How can I check my order status?
You can check your status through your Les Femmes Libres account, or via the confirmation email you received after placing your order.
May I return or exchange my pieces?
Les Femmes Libres accepts both returns and exchanges up to 14 days after receiving your order. Returns will only be refunded if the merchandise is in its original condition: labels & tags attached and unworn. Anything after 14 days will be issued a store credit that does not expire.
How do I return or exchange pieces, if I purchased them at an event?
If you purchased an item or was gifted one, please email email@example.com. We will respond within 24 hours.
What is the process for returning my pieces?
Below is a link to begin your return or exchange if you have one. Click the link and follow the prompts:
- Enter your order number & zip code
- Choose which items you want to return/exchange and for what reason
- Print your shipping label and packing slip
- Make sure all items are in the box with the packing slip
- Tape up & ship!
Once we have received your request for return/exchange we will send an email confirming receipt, and once more when everything has processed. Please allow five - ten business days to process back to the original form of payment.
Gifting through the Holidays
We will be giving an extension for returns on gifts purchased in December. We will give a full refund to the original form of payment, as long as the package is postmarked by January 21. If you are returning a gift given to you, we will give you store credit, which does not expire.
If you have any further questions regarding returns or exchanges please email us at firstname.lastname@example.org.
What makes Les Femmes Libres a sustainable company?
Minimalism. Our goal is to decrease clutter by creating longer lasting, better products. We work hard not to waste anything--from packaging to fabrics to office supplies to inventory.
Fabric. We source natural materials because their fibers break down easily than synthetic and they are easier on the environment. Our goal to use natural materials lead us to finding our organic 100% cotton poplin from Italy, as well as our Silk from China.
Production. By working with our neighbors in San Francisco we're able to support our local economy. We know our factories instill ethical working conditions, are up to code and treat workers fairly.
Business model. People often associate the term sustainability with resources, but we take this into account in our business model, as well. We work hard to be profitable, not make more than we can sell, pay our vendors on time and stay out of the red.
Why are Les Femmes Libres' pieces priced the way they are?
For a small business to make the most ethical business decision possible is costly. We're actively refusing to accept the lowest bids we get because we know they don't reflect our values.